We built Randomegle to make meeting new people fast, simple, and safe — you can read the full story of who we are and why in About Us — and we want getting help to feel the same way. Whether you have a question about how a match works, hit a snag mid-session, spotted someone breaking the rules, or just have an idea worth sharing, this page walks through the best way to reach us and what to expect once you do.
Randomegle is a free-to-start service for adults aged 18 and over. There is no cost to jump into a conversation, and there is never a charge to contact support. The channels below are the official ways to talk to our team, and knowing which one fits your situation helps us respond faster and more accurately.
Start With Self-Serve Help
Before you write in, it is worth a quick look at the resources that already answer most questions. You will find step-by-step guidance for the situations people run into most in our Help Center, and the short, common questions — what is free, how the service behaves, what to expect from a session — are answered in the FAQ.
If your question is really about how the product works rather than a fault, you can read how it works in plain language, from matching to controls to the flow of a typical chat. A minute spent there often resolves things instantly, no waiting for a reply.
When those resources do not cover your case, that is exactly the moment to reach out. Email us directly at [email protected], or use the in-app support option, and tell us what happened in your own words. The more clearly you describe the problem, the sooner we can act on it.
Account and Technical Issues
Most technical reports fall into a handful of buckets: trouble getting matched, video or audio that will not connect, a session that drops unexpectedly, or something that looks off with your device or connection. For each of these it helps to note what you were doing when it happened and whether it repeats.
A large share of connection problems come down to the browser or device rather than the service itself. If you are chatting on the web, browser video chat depends on the camera and microphone permissions and settings being enabled. Confirming those first will resolve many "my camera is not working" cases without any back-and-forth.
If the issue still persists after those checks, contact support through the official channel and include the specifics described further down this page. Clear, reproducible details let us tell the difference between a one-off glitch and something we need to fix on our end.
Safety and Abuse Reports
Your safety is the priority, and we take reports of harmful behavior seriously. If someone is rude, threatening, or breaking the rules during a chat, use the skip and block controls right away to end the interaction, then file a report so our moderation team can review it.
When you report a user, clear detail about what happened and any way to identify the account is what makes the report actionable. If you want to protect yourself better, our safety tips are worth a read for the habits that keep conversations comfortable, and you can check exactly which conduct is off-limits in our community guidelines.
Reports involving harassment, threats, or any risk to a person are escalated ahead of routine questions. If you ever feel you are in immediate danger, contact your local emergency services first, then report the account to us so we can take action on our side.
Feedback and Feature Ideas
Randomegle gets better because of the people who use it. If you have a suggestion, noticed a rough edge, or thought of something you wish the service could do, we genuinely want to hear it, and specific, concrete feedback is the most useful kind.
Telling us which part of the experience you are describing helps us route your idea to the right place. If your suggestion touches a particular capability, pointing to it, say, from the features overview, gives us the context to weigh it properly against what we are already building.
We cannot promise that every idea ships, but every one is read. Many of the improvements people enjoy today started as a single message from someone who took a moment to explain what would make their experience better.
Staying Secure Against Impersonation
Please contact us only through the official channels linked on this site. Scammers sometimes pose as support staff to trick people into handing over access, so treat any unexpected message claiming to be from Randomegle with caution, especially if it arrives outside the platform.
We will never ask for your password or a one-time verification code, and no legitimate representative will ever request full payment card details or push you toward an unofficial payment link. If a message does any of these things, it is not from us.
When something feels off, do not engage. Report the message, avoid clicking unfamiliar links, and check our safety tips if you are unsure whether a request is genuine. A moment of caution is the best defense against impersonation and phishing.
What to Include in Your Message
A well-described report is one we can act on quickly. Whatever you are contacting us about, try to tell us what happened, when it happened, and which part of the service was involved, so we are not left guessing at the gaps.
When it is relevant, add the details that pin the issue down: the page or feature you were using, roughly when the problem occurred, the device or browser you were on, and a screenshot or short recording if you have one. For a safety report, note what the other person did and any details that help us identify the account.
One thing to leave out: never send your password, verification codes, or complete payment card numbers. We do not need them to help you, and sharing them anywhere puts your account at risk. Stick to the context of the problem itself and we can take it from there.
How We Handle Requests and Response Times
We read every message that comes in and do our best to reply promptly. How quickly we can respond depends on the volume of requests and the nature of your issue, but nothing is ignored, and clearer reports naturally move faster because there is less to clarify.
Requests that involve account security, abuse, or a risk to someone are treated as a priority and reviewed ahead of routine questions. Some cases, particularly those that need verification before we act, may take an extra step or two to resolve safely, and we appreciate your patience when they do.
While you wait, you will get the quickest answers to the most common situations from the Help Center and FAQ. If your first message did not include everything above, a quick follow-up with the missing detail is often all it takes to get things moving.